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COVID-19: SolTrans Updates

Updated (September 10, 2021 11:00 AM)

SolTrans is committed to the following policies and practices to build our passengers trust. We ask that our passengers to do their part to get everyone moving safely and healthy.


Facial Covers

Despite state guidelines lifting and more of the general public vaccinated, SolTrans under Federal Regulation STILL requires all passengers to wear a facial cover while boarding and riding the bus, this requirement does not apply to children under the age of 2 or to individuals who are unable to wear a face-covering due to a medical condition.

Unacceptable masks include scarves/ski masks, those that do not fit properly.

For riders who do not already have one, face masks will be distributed on-board buses or at the Vallejo Transit Center for a limited time.


Maintain Social Distancing

With California guidelines lifting and the state opening up, capacity and distancing restrictions will be lifted on all SolTrans services.

We will no longer limit capacity on our buses.


Cleaning and Sanitizing Vehicles and Transit Centers

SolTrans has enhanced cleaning efforts based on Centers for Disease Control recommendations and industry best practices.

SolTrans buses, Paratransit vehicles and transit centers are cleaned every day, and frequently touched surfaces are disinfected throughout the day.

More on Sanitizing and Disinfecting Procedures.


Please do not ride if you are experiencing flu-like symptoms.

Protecting Operators and Passengers

To safeguard our operators and passengers, operators are provided with protective equipment, including face masks, face shields and hand sanitizer.

We are installing operator partitions to limit contact.


Contactless Fare Payment

To reduce surface touch points on buses SolTrans strongly recommends using cash free fare options like Clipper and the Token Transit App.


Service Restoration

We are operating at a reduced “COVID-19 Service” and will continue to provide the reduced service schedules through 2022, we continue to monitor travel patterns and will restore service as funding is available and staffing levels increase.


SolTrans is a proud member of the APTA Health & Safety Commitments Program.

Visit the Bay Area’s Healthy Transit Plan for more information about your safe travels around the whole region.

Leave a Comment

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–6pm PST