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COVID-19: SolTrans Updates

Updated (July 23, 2020 11:00 AM)

SolTrans is committed to the following policies and practices to build our passengers trust. We ask that our passengers to do their part to get everyone moving safely and healthy.


Cleaning and Sanitizing Vehicles and Transit Centers

SolTrans has enhanced cleaning efforts based on Centers for Disease Control recommendations and industry best practices.

SolTrans buses, Paratransit vehicles and transit centers are cleaned every day, and frequently touched surfaces are disinfected throughout the day. Buses are also fogged to disinfect all areas multiple times a week.


Facial Covers

SolTrans will require all passengers to wear a facial covers while boarding and riding the bus, this requirement does not apply to children under the age of 5 or to individuals who are unable to wear a face covering due to a medical condition.

For riders who do not already have one, face masks will be distributed on-board buses or at the Vallejo Transit Center for a limited time.


Maintain Social Distancing

Health officials recommend maintaining a safe distance from others to slow the spread of COVID-19. Please maintain distance while waiting for, boarding and riding the buses, except when with people from your own household. Riders are asked to board the bus at the front doors and exit on the rear doors on the local buses. Front door boarding and departing will be available for those need ramp assistance.

Drivers may enforce reduced capacity on the buses or deny boarding, to safeguard the health of our operators and other passengers.


Please do not ride if you are experiencing flu-like symptoms.

Protecting Operators and Passengers

To safeguard our operators and passengers, operators are provided with protective equipment, including face masks, face shields and hand sanitizer.

We are installing operator partitions to limit contact.


Contactless Fare Payment

To reduce surface touch points on buses SolTrans strongly recommends using cash free fare options like Clipper and the Token Transit App.


Service Restoration

We are operating at a reduced “COVID-19 Service” and will continue to provide the reduced service schedules through 2020. We will seek public input as we develop a plan for transit service in 2021.

Leave a Comment

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–7pm PST