Ways to Pay

Cash

Please have the exact fare ready as drivers do not carry change (you can overpay if you don’t have the exact amount). Put your money in the farebox located next to the driver; note that the farebox has a sticker that lists all fares.

One ride and day passes can be purchased on the bus, all other passes can be purchased at one of our ticket retail locations (Where to Buy SolTrans Tickets and Passes).

Passes

Please put the pass in the farebox located next to the driver with the arrow facing down.

If you are paying with cash or a pass and use more than one bus, you must present a fare each time you board a different bus.

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We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, email us at info@soltransride.com, or submit your request using the feedback form at the bottom of any page at soltransride.com.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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SolTrans Customer Service
+1 (707) 648-4666 | M–F, 9am–5pm PST