Civil Rights/Title VI/ADA
Effective March 21, 2019
Title VI Civil Rights Policy Statement
Any person who feels that he or she has been excluded from participation in, been denied the benefits of, or otherwise subjected to discrimination under any SolTrans service, program, or activity, and believes the discrimination is based upon race, color, or national origin, may file a formal complaint with the SolTrans Civil Rights Officer. Please download a printable complaint form below or follow the instructions that are available in the links below.
Complaints must be filed within 180 calendar days after the date the person believes the discrimination occurred.
Information about the Title VI of the Civil Rights Act of 1964 from the Federal Transit Administration (FTA). If you'd like more information about the Civil Rights/ Title VI program, you may contact:
Reilly Kent, Civil Rights Officer
Mail:
Solano County Transit (SolTrans)
311 Sacramento Street
Vallejo, CA 94590
Phone:
(707) 736-6984.
Title VI / Civil Rights Complaint Procedure
SolTrans Title VI Civil Rights Program
How to file a civil rights complaint:
Cómo presentar una queja de derechos civiles:
ADA Complaint Procedure
How to file an ADA complaint:
ADA Reasonable Modification Procedure
To ensure equality and fairness, SolTrans will make reasonable modification requests to our policies, practices, and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities.
Whenever feasible, a request for modification to our service should be made in advance, before SolTrans is expected to provide the service.
How to file an ADA Reasonable Modification:
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Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 6:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.