SolTrans Connect – ADA Paratransit Bus Service

SolTrans ADA Paratransit bus service is available to qualified, certified persons with disabilities unable to board a regular SolTrans fixed route bus, access a SolTrans bus stop, or otherwise navigate the regular fixed route bus system due to a disabling condition as defined by the Americans with Disabilities Act (ADA).  This does not include disabilities that only make use of accessible transit service difficult or inconvenient.

SolTrans Paratransit provides a shared ride, origin to destination bus service by advance appointment.  Service operates parallel to the fixed route system, during the same hours and days.  SolTrans ADA Paratransit fares are listed on the Fare Structure tab of our website.

Reserve an eligibility appointment or obtain information:  (707) 541-7184

Reserve a trip for a certified paratransit rider:  (707) 649-5401


 
Posted August 20, 2015

New SolTrans Regional Paratransit Program

Effective August 31, 2015

In order to provide more efficient service to our Paratransit riders, we’ve made some changes in the way we provide service within and out of Solano County. SolTrans is modifying its “Paratransit Plus” service for trips that travel beyond the local service area of Benicia and Vallejo. To continue to provide our ADA certified riders with regional connections, we are providing alternative services:

  1. SolTrans Local Paratransit Feeder to Fixed-Route (Routes Yellow, 80, and 85)
  2. SolTrans Regional Shuttle Service for Solano County, West Contra Costa County (I-80 corridor), and East Contra Costa (I-680 corridor)
  3. Solano County Intercity Taxi Scrip

For more information please visit the  New Regional Paratransit Program page.


New for SolTrans Paratransit : ADA In-Person Eligibility Assessment Process

Effective July 1, 2013

SolTrans and all the Solano County Operators, in partnership with the Solano Transportation Authority, are implementing a new In-Person ADA Eligibility Assessment Process.  The old paratransit paper application will no longer be used.

For more details visit: New ADA Eligibility Assessment Process


SolTrans ADA Paratransit Passenger No-Show Policy

Effective March 1, 2013
 
SolTrans ADA Paratransit Passenger No Show Policy

SolTrans has adopted a new ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up-to-date with FTA findings, best practices, and community input.

View the full  ADA Paratransit Passenger No-Show Policy

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Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, email us at info@soltransride.com, or submit your request using the feedback form at the bottom of any page at soltransride.com.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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SolTrans Customer Service
+1 (707) 648-4666 | M–F, 9am–5pm PST