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ADA Paratransit Bus Service

In accordance with the Americans with Disabilities Act (ADA) of 1990, SolTrans Paratransit is an adaptive bus service for people who have disabilities that prevent them from using fixed-route bus service for some or all their trips. SolTrans Paratransit:

  • is SolTrans’ complementary ADA Paratransit service
  • is prescheduled (one to seven days in advance)
  • is an origin-to-destination service
  • is a shared-ride bus service
  • uses a variety of wheelchair-accessible vehicles
  • operates the same hours and days as the local, fixed-route bus service
  • provides transportation in Benicia and Vallejo

SolTrans Paratransit provides a shared ride, origin to destination bus service by advance appointment. Service operates parallel to the fixed route system, during the same hours and days. SolTrans ADA Paratransit fares are listed on the Fare Structure tab of our website.

Reserve an eligibility appointment:
(707) 541-7184

SolTrans ADA Paratransit Services Riders Guide

In order to ensure the best experience when using our ADA Paratransit bus, as well as for information on other services for accessibility needs, please carefully read the SolTrans ADA Paratransit Services Rider’s Guide.

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We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–6pm PST