ADA Paratransit Passenger Policies

New!

ADA Paratransit Passenger No-Show Policy

SolTrans has adopted an ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up to date with FTA findings, best practices, and community input. No-shows are recorded each time a paratransit passenger makes a late cancellation, forgets to cancel a trip, declines the trip at the door, or is not available for pick-up for a scheduled trip.

View the complete ADA Paratransit Passenger No-Show Policy

MAR12013

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.