July 29, 2019
Service Alerts

Notice: Discontinuation of Regional Paratransit Service

Mandi Renshaw

Effective September 1, 2019

SolTrans will discontinue the SolTrans-operated, regional paratransit service that provides connections to other regional, ADA paratransit operators. The regional paratransit service will be administered by the Solano Mobility, except for direct connection transfers between SolTrans and Napa VINEGo, which will continue to be operated by SolTrans. Trips to Fairfield will be transitioned to Solano Mobility programs, while trips to Concord and Pinole will discontinue.

There is no legal requirement for SolTrans to provide service outside its service area (Benicia and Vallejo), however given the rising cost to operate the regional paratransit service, the service is no longer sustainable.

We will continue to work closely with Solano Mobility to ensure that our customers are able to access the transportation they need. To learn more about STA’s mobility services and programs, please visit solanomobility.org/people-with-disabilities/transportation-programs-options/ or contact the Solano Mobility Call Center at (800) 535-6883.

Please note the discontinuation of the regional service will NOT impact SolTrans local ADA paratransit service in anyway.

Regional Paratransit Discontinuation Flier

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To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, email us at info@soltransride.com, or submit your request using the feedback form at the bottom of any page at soltransride.com.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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