Slide 1 of 2
March 17, 2020
Service Alerts

Press Release: SolTrans Makes Adjustments Due to COVID-19

Mandi Renshaw

NEWS RELEASE
March 16, 2020
FOR IMMEDIATE RELEASE

SolTrans continues to provide as much service as possible in response to COVID-19. All actions taken by the agency will be done with the health and safety of SolTrans riders, drivers, mechanics and employees in mind.

In response to Solano County Public Health’s recommendations on social distancing, SolTrans is asking riders to:

  • Board at the center doors. Those who need assistance from the ramp may board at the front doors but will need to signal the driver.
  • When possible use Token Transit for easy visual fare adherence boarding. We are recommending to not use cash whenever possible.

Additionally, the Health Department continues to recommend:

  • Washing hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.
  • Coughing into a tissue or your elbow.
  • Avoid touching your eyes, nose, and mouth.
  • Staying home when you are sick.

In response to these recommendations, SolTrans continues to deep clean buses and Transit Centers daily. SolTrans’ Customer Service is operational and remains open from 8 a.m. – 7 p.m. on weekdays, Vallejo Transit Center Ticket Office is open regular hours Mon – Fri: 5 a.m. – 5 p.m. Sat: 8:30 a.m. – 4 p.m. SolTrans Operation and Maintenance Facility at 1850 Broadway St. Vallejo is closed to the public.

With the closure of Solano County schools, SolTrans has canceled service on the Routes 12, 15, 17 and 38. SolTrans Paratransit service is still fully operational; please follow protocol to schedule Paratransit trips. For up-to-the-minute service alerts and schedules visit SolTrans.org please check our site prior to traveling. 

Please continue to refer to Solano County Public Health and the Centers for Disease Control and Prevention (CDC) websites for updated information pertaining to the COVID-19. We will continue to provide updates as information is made available to us. Thank you for your patience and your partnership. 

Solano County Transit (SolTrans) has been the public transportation provider for south Solano County since July 2011. SolTrans provides local and SolanoExpress fixed routes, complementary paratransit, and subsidized Lyft programs. The agency is a Joint Powers Authority (JPA) that is governed by a six-member Board of Directors, composed of two representatives from the cities of Benicia and Vallejo, Solano County’s representative on the Metropolitan Transportation Commission (MTC), and a representative from the Solano Transportation Authority.

Leave a Comment

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

Contact info

* Required

Comment Details

* Required

Need Assistance?

Before you call, Click the button to see All Transit Alerts.

See All Alerts

SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–7pm PST