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May 29, 2020
Service Alerts

Boarding and Riding Policy Changes

Mandi Renshaw

Effective Monday, June 15, 2020

To protect our riders and operators all riders must wear a face covering that covers their mouth and nose while on all Local, SolanoExpress and Paratransit services. For riders who do not already have one, face masks will be distributed on-board buses for a limited time.
This requirement does not apply to children under the age of 5 or to individuals who are unable to wear a face covering due to a medical condition.

Operators will resume fare collection on all Local, SolanoExpress and Paratransit services. We encourage riders to use cashless fare options like Clipper and the Token Transit App. Operators will be able to issue Single Ride and Day passes onboard. All other passes should be purchased ahead of time via Token Transit app or the Vallejo Transit Center Ticket Office.

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To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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