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August 21, 2020

COVID-19 Service Transition Survey

Mandi Renshaw

SolTrans is beginning to put a plan together for possible service restoration implementations in the future. We need to know what your transit needs are to create a plan that serves our passengers, those currently riding and those that have had a change in how they ride.

Please help up our planning team by filling out the survey below. Plans and feedback will be developed into a restoration plan that will be organized based on funding abilities in 2021. Thank you for your help in keeping us moving safely and as healthy as possible.

Please leave your email at the end of the survey to receive a FREE Adult SolanoExpress Day Pass as a token of appreciation for taking the time out to help us plan for the future.

Please refresh the screen if the survey does’t automatically appear, Spanish survey can be found below

English Survey

Spanish Survey

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Paper surveys can be found at the Vallejo Transit Center Ticket Office and can be mailed to 311 Sacramento St. Vallejo CA, 94590, or you can call and have a customer service rep fill out the survey for you at 707-468-4666.

Leave a Comment

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–6pm PST