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August 25, 2020
Blog

Open Letter to Our Riders

Mandi Renshaw

Dear SolTrans Riders and Community Members,

We at SolTrans wanted to reach out to apologize for the unpredictable service as of late, we are truly sorry for the inconvenience this has caused you.

The global pandemic of COVID-19 and wildfires surrounding the Bay Area has negatively affected the communities of Benicia and Vallejo and the way SolTrans provides service. Our staff and operators are members of these communities, as well, and the SolTrans family has been negatively affected by the current situations in ways that we never could have imagined. We are doing our best to balance adequate staff levels while doing our part to keep our communities healthy, safe, and moving forward.

We do our best to communicate any services delays or issues prior to the trip departure. Please check our homepage (SolTrans.org), Twitter (@SolTransRide), signup to receive text or emails alerts through the myStop App, or call our customer service center for updated alerts at (707) 648-4666 prior to your departure.

Thank you for your patience with us as we navigate through this difficult time. Our mission remains the same to, “provide safe, reliable, courteous, efficient, and accessible transportation services that effectively link people, jobs, and communities.” Now more than ever we must work to meet those goals while keeping our passengers and staff healthy.

We have released a customer survey about service and passenger communication needs and appreciate your feedback as we begin to make plans for the future.

Sending you health and safety,

~Solano County Transit Family
(SolTrans)

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We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

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+1 (707) 648-4666 | M–F, 8am–7pm PST