Plans & Development

SolTrans’ Staff are continually receiving input from passengers, bus operators, community groups and local agencies.  This input helps to direct our research and analysis of bus routes.  To better understand how our planning process works, we have described a typical route analysis below.

Once a service challenge is identified, Staff members ride the bus route being analyzed and collect data by field surveying, counting passengers, assessing the route’s travel time, measuring distances, timing traffic delays, and speaking with passengers and bus operators.  In addition, electronic data from the AVL and fare collection systems is reviewed. Staff then combines all this information to develop an initial analysis of the problem, and propose a solution.

At this point, the refinement period begins, and the initial proposal is adjusted and solidified.  If the needed changes are significant, Staff will seek official public comments regarding the proposed changes.  Input from the public is vital to Staff in determining how best to structure the route, and how each proposed change will affect passengers. Each public comment received is recorded and reviewed by SolTrans’ Planning Staff.  Although all requests may not be accommodated, all requests will be considered and are appreciated.

While public comments are being submitted, Staff may seek input from the SolTrans Public and Technical Advisory Committees, and the SolTrans Board of Directors.

After Staff has honed their proposal, a decision will be made as to whether a new official public comment period is needed.  If so, the refinement period begins again.  If not, final approval from relevant agencies is obtained, and the proposal is communicated to the public, before being implemented.  Once a schedule or routing change has taken place, Staff continues to observe the route in order to determine whether or not the process has been successful, or if further changes are needed.

Use the links on the left side of the page to review current projects and check the Planning News

Leave a Comment

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, email us at info@soltransride.com, or submit your request using the feedback form at the bottom of any page at soltransride.com.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

Contact info

* Required

Comment Details

* Required

Need Assistance?

Before you call, Click the button to see All Transit Alerts.

See All Alerts

SolTrans Customer Service
+1 (707) 648-4666 | M–F, 9am–5pm PST