Slide 1 of 4

Technology Updates

Read More

Technology Upgrades

Updated Thursday, October 21. 2021

Our Technology Upgrade Project is coming to a close and soon SolTrans will have better communication with our passengers about real-time bus information, service alerts, scheduled departures, and onboard passengers counts. For access to all SolTrans information riders should now go to SolTrans.org Hompage or download the Transit App for schedules and fare via Token Transit.

As of November 1, 2021, the following will NO longer be available:

  • bus stop texting to 321123
  • myRide subscription email alerts
  • myride.soltransride.com

Note: myride services for Paratransit will not be impacted.

As part of our technology upgrades, we are changing the way we communicate with our riders through our “Leave a Comment” request form. Due to the transitions, please expect response delays from our customer service representatives with comments submitted online from now until mid-November. If you have urgent questions or comments about service please call 707-648-4666.


Updated September 14, 2021

SolTrans will be transitioning our Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) system from Avail Technologies to Connexionz (CNX). This will affect the hardware on our buses and signs and all our software for drivers, dispatching, and real-time information. This will be a multi-month process that includes multiple phases.

Phase 1: Automatic Passenger Counts (APCs)

Beginning Monday, September 13, 2021, Avail’s APCs will be removed from buses and new CNX APCs will be installed. As the previous vendor’s hardware is removed from each bus, passenger count information will no longer be available on the myRide website and mobile app for passengers. Passenger counts will be available after Phase 2: Intelligent Transportation System (ITS) is complete. Riders should monitor SolTrans Homepage for service alerts and schedule information during the transition. Riders can download Transit App and Moovit App for fare and bus schedule information going forward.

Phase 2: Intelligent Transportation System (ITS)

This phase is scheduled to begin September 20, 2021, and go through mid-October 2021. New hardware will be installed on all buses. Once the installations are complete, APCs and real-time information will be available for staff, operators, and riders. During this transition riders will be able to access some bus information:

The following will be available to riders:

  • “Plan My Trip” tab on the SolTrans homepage will still be operational.
  • Service Alerts on the SolTrans homepage will still be visible.
  • Route schedules can still be downloaded from the SolTrans homepage.

The following will NOT be available to riders:

  • Real-time signs at Curtola will not be operational.
  • Real-time bus information on myRide website and mobile app will be less visible as hardware is removed from buses and eventually will not be visible at all.
  • Real-time bus information on the SolTrans.org homepage map will not be available during the transition. The route maps, bus stops and route schedules will still be visible on the homepage.
  • “Where’s My Bus” tab on the SolTrans.org homepage will not be operational.

Phase 3: Real-Time Signage

New real-time signage will be installed at VTC, Curtola, Sereno, pending hardware deliverables, which are being impacted by global supply delays.

Please come back here often for more updates.

Leave a Comment

We welcome feedback and questions from SolTrans passengers

Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 7:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.

Information in Accessible Formats

To obtain a copy of any SolTrans policy, marketing materials, public records, or other information in an accessible format, please call (707) 648-4666, or submit your request using the feedback form at the bottom of any page at soltrans.org.

Materials will be provided in the requested accessible format as soon as possible. Requests for documents in screen reader-compatible or large print formats can generally be fulfilled within five business days. Braille or audio formats may take up to several weeks to produce, depending on the availability of braille translation or compliant audio recording services.

Contact info

* Required

Comment Details

* Required

Need Assistance?

Before you call, Click the button to see All Transit Alerts.

See All Alerts

SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–6pm PST

© 2019 SolTrans