DAY PASS
$4.50
Local
$5.50
Solano County Express
$10.00
Out of County Express
Effective March 1, 2013
SolTrans ADA Paratransit Passenger No Show Policy
SolTrans Paratransit Politica de “No Se Encontro”
SolTrans has adopted a new ADA Paratransit Passenger No-Show policy in an effort to bring our riders more efficient paratransit service, and to be up-to-date with Federal Transit Administration findings, best practices, and community input.
No-shows are recorded each time a paratransit passenger makes a late cancellation, forgets to cancel, declines their trip at the door, or is not available for pick-up for their scheduled trip.
Cancellations are accepted as late as two hours before the scheduled trip. Cancellations made less than two hours before a scheduled trip are considered a no-show. Passengers may call Paratransit Dispatch at (707) 649-5401 to cancel a trip.
Three (3) no-shows and 10% or more of a passenger’s total trips in a calendar month may result in a penalty. Penalties increase each month that the passenger exceeds the no-show threshold.
Passengers will be notified of every no show in writing; passengers will receive a warning after three no-shows.
Passengers are not responsible for no-shows resulting from sudden illness, family or personal emergency, transit connection or appointment delay, extreme weather conditions, operator error, or other unforeseen reasons for which it’s not possible to call the Paratransit Dispatch line to cancel in time or take the trip as scheduled.
It is up to the passenger to notify SolTrans of no-shows beyond their control by calling Paratransit Eligibility & Information, (707) 648-4668.
If a passenger should exceed the no-show threshold, they will receive a suspension letter, proposing to suspend service within two weeks and outlining the appeals process.
Mandi Renshaw, Program Analyst
SolTrans, Solano County Transit
311 Sacramento St, Vallejo, CA 94590
Phone: (707) 736-6982
For more information about SolTrans ADA Paratransit Bus Service, please visit the Services tab on our website: soltrans.org/accessibility/ada-paratransit
We welcome feedback and questions from SolTrans passengers
Please fill out the form to send us a message. Customer service hours of operation are 8:00 am to 6:00 pm, Monday through Friday. Customer service can be reached at (707) 648-4666 during regular office hours.
SolTrans Customer Service
+1 (707) 648-4666 | M–F, 8am–6pm PST